2 Reasons Way Market Dominance Is Bad-Customers Complaining About Safaricom.

Safaricom is the leading mobile network provider in Kenya.Since it came first it has most people subscribing from it.Though there are other mobile network providers, there seems to not be a fair playing field for all of them.Customers do have numerous complaints about Safaricom and here are some of them and they make so much sense.These complaints were on their Facebook page.They made me realize that i am not alone in my views about the network service provider.


"Have your charges gone up? Bundles go like water and your internet mostly hangs that is poor services,you suck more than ever,i have bundles and when i check my credit you have taken all of it ,what am i paying for and i had bundles?Am tired of your lauziness and you say you are the better option,well you are the worst option,i will stop using your bad internet services, if you dont stop these shadiness am not here to make you people super rich"

"Safaricom is exploiting Kenyan's by taking advantage of it's market dominance.Down here in Tanzania there are three main market players (Vodacom,Tigo and Airtel) and none of these has more than 40% market share making competition very healthy.For instance,through any network you can purchase a bundle of TSH 2000 (about 100 KSH) and you will receive 40 minutes to call any network,300 sms to any network and 125 MB data and use your bundle for 1 week.Data is cheap and this makes using many devices connected to the internet easier. I am of the opinion that CCK should concentrate more on taming Safaricom rather than wasting its time and resources on TV stations which by the look of things,seems like a lot of politics is at play.
Man is born free only to be bound by chains throughout his life"

"again!!! I load credit..and magically it disappears?! reasons best known to you. and trying to call,you guys are very busy...when will it ever stop?Does the night bundle really work.....Each time the normal bundle gets finished I dont have access to the internet......Please find a way of helping me out......Night bundle zangu zimepile up sana(my night bundles have piled up alot)"

Many customers have the same complaints and concerns but they all seem to fall on deaf ears because nothing ever changes.From complaints you can tell that market dominance leads to poor services and exploitation at the side of the prices charged to consumers.